With what payment method can I buy in Treasure?
The payment methods available on our website are: Webpay and bank card (Mastercard and Visa)
Can I cancel my order?
· If your order has not yet been prepared or shipped, there is no problem in canceling your order and we will refund the full amount.
· If your order has been prepared and shipped, but has not yet been delivered, you can reject your order and we will refund the amount of the order except for shipping costs.
· If your order has been delivered, it cannot be cancelled, you must process a return.
How can I know when and what time my purchase will arrive?
How can I know when and what time my purchase will arrive?
At Atesorame.cl you can track your delivery with the delivery order number that you find on your purchase receipt. There you will find all the information you need to know when your products will arrive.
What happens if my purchase did not arrive on the date it should?
If the product has not arrived on the agreed date, you can track it through www.atesorame.cl/despachos, sending an email to contacto@atesorame.cl to help you with the process.
Can I pick up in store?
If you prefer, save the shipping cost, pick up your products at our office.
At the time of purchase, select the WITHDRAWAL IN OFFICE option. We will send you an email to tell you that your order is ready for pick up and then come to pick up your purchase.
Make sure that you will go to make the withdrawal during the hours that the office is open. You must bring your identity card and a document that proves the purchase (Order number, Ticket or Invoice). Remember that only the customer who makes the purchase or the person authorized at the time of purchase can withdraw. If you have questions or need to know more about this type of delivery, contact us at contact or whatsapp: +569 96704332
What are the types and methods of shipping?
We want the best for you and that is why we work with well-known and reliable logistics operators (Chilexpress, Blue Express, Starken, Correos Chile), so that your product always arrives on time and to the place you require it.
Shipping costs depend on the size of the product, the place of destination and the type of delivery you choose.
What are the payment methods ?
You can pay for your purchases with Credit and Debit Cards issued in Chile, Commercial House Cards, charged to your Current Account or Vista of Chilean banks.
Credit cards
You can pay with Visa, Mastercard, American Express and bank credit cards issued in Chile. The purchase conditions and number of installments with which you can cancel will depend on the conditions you agreed with the issuing bank. WebPay is an electronic payment system that guarantees greater security when buying. This makes an automatic charge to your card.
Debit
You can use your RedCompra card to buy the products you want. Fast and safe for you. WebPay is an electronic payment system that guarantees greater security when buying. This makes an automatic charge to your account.
Business Cards
You can use your commercial house cards to buy the products you want. Fast and safe for you. Servipag is an electronic payment system that guarantees security when buying. When using this method, an automatic charge will be made to your card. The fees will depend on the conditions that you agreed with the business house when you obtained your card.
gift cards
Gift cards have an amount in pesos to make purchases in our stores and at www.atesorame.cl. You can use the total money on your card in a purchase or use only a part. In addition, if the product you want exceeds the available amount of your Gift Card, you can use another means of payment to complement the purchase.
